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St. Felix Catholic School

St. Felix
Catholic School

Mental Health Resources

If you or your child/young person need urgent crisis support contact the First Response helpline on 0808 196 3494, a 24/7 helpline for anyone of any age experiencing mental health difficulties.



If you're worried about a pupil, even if you're unsure, contact their professional counsellors for help, advice and support.

You can contact them 24 hours a day, 365 days a year by email or through the online reporting form. You can also call the Helpline Monday to Friday 8am-10pm or 9am-6pm at the weekends.

Call: 0808 800 5000




Free, confidential helpline or online/email chat available 24/7 for anyone under the age of 19.

Children and young people can contact Childline about anything - they are there to support them and help them find ways to cope.

Calls to Childine are free, can be made without credit and will not show on the phone bill.

Call: 0800 1111

Email: Sign up to send an email

Online chat


Education Support 

A free and confidential helpline available 24/7 to everyone working in education. You can speak to a British Association of Counselling and Psychotherapy accredited counsellor for:

  • In the moment emotional support
  • Up to six sessions of telephone counselling
  • Information and signposting
  • Action plan coaching

Call: 08000 562 561

Text: 07909 341229


Online chat


YoungMinds Parents Helpline

A helpline that provides information and advice to parents/carers who are worried about a child or young person’s wellbeing/mental health.

The service is available 9.30am–4.00pm, Monday to Friday. 

Call: 0808 802 5544

Send a message

BBC Parents' Toolkit

Top tips, expert advice and fun activities to help you support your child's wellbeing and learning in a changing world. 


The Education Hub

A collection of resources for pupils, parents and school staff curated by the Department for Education



Children and Young People’s Emotional Wellbeing Hub

The Emotional Wellbeing Hub Service which provides access to mental health services for children and young people aged 0-25, in East and West Suffolk, are working with Barnardo’s to provide a new phoneline service to help guide families and young people to emotional wellbeing and mental health support.

The new phoneline service which went live on Wednesday 23rd February, has been commissioned by NHS Ipswich and East Suffolk and NHS West Suffolk Clinical Commissioning Groups.
It will see Barnardo’s working with the Emotional Wellbeing Hub to help respond to families looking for general wellbeing information, which could be on common mental health issues like stress and anxiety, help with signposting to support services and useful resources. As well as supporting callers with some referrals into services. Allowing the Emotional Wellbeing Hub to focus on the high-level case callers.

The new partnership with Barnardo’s is being trialled and is in response to feedback from parents and carers who are waiting too long for support.

Barnardo’s provides a range of support services to families, from across the UK, such as, one-to-one counselling and school-based programmes. They work with organisations and professionals so that children get the best start in life.

It is hoped that this new trial phoneline service, and new way of working will relieve some of the demand felt by the Emotional Wellbeing Hub, to deliver a quicker, more resourceful service to parents and carers so that they can support their young person at an earlier stage that might prevent the need for specialist mental health support later.

Parents, carers, and young people can access the new Barnardo’s phoneline service by calling the Emotional Wellbeing Hub helpline on 0345 600 2090 and pressing option 2.

For more information visit

Anna Freud – National Centre for Children and Families


Talking about mental health – parents and carers – primary school

7 Ways to support young people who are worried (CBT based)

Child In Mind Podcasts - to help parents understand and manage child and family mental health problems.

Self-Care Strategies

Traumatic Bereavement Resources

Supporting Staff Wellbeing in Schools

What is Attachment? (EYFS)

Self-care top-tips for young parents and carers


Helping someone else

Mind Helplines